Rescue Live Lens, our new remote camera sharing solution

See it to solve it. Go on site virtually with customers
and remote employees in an instant with our
mobile camera sharing technology for iOS and
Android devices. 

Get eyes on the scene with zero downloads. Nada, zip.

Empower support teams with everything they need to see the world through the eyes of your customers and remote employees – minus any time-consuming downloads.

See how Rescue Live Lens lets you be on-site in an instant.

Who wants to download an app, especially for one-time fixes? Remove friction and tighten up call times with browser-based interactive video support through a mobile device’s camera.

  • No more guessing.
  • Start solving immediately.
  • Instant live view camera streaming.
  • Guide a fix for any physical device or environment.

What is remote camera sharing?

Endless opportunities to guide your customers, remote employees and field teams. Remotely view their smartphone or tablet’s camera to offer real-time solutions.

Be there
with customers.

Help customers and remote employees troubleshoot, fix, or install any piece of equipment at home or in their home office via their smartphone’s mobile camera. A router, printer, conference hardware, smart device, refrigerator, HVAC – you name it.

Reduce unnecessary
truck rolls.

Save a trip by guiding simple fixes remotely. Still need someone to go? Visually inspect the device to determine the best tools, parts, and technician to send to resolve the issue on the first visit.

Bring in
senior solvers.

Need extra expertise on site? Field teams and third parties, like facilities managers, can remotely consult senior support teams or product experts in an instant to ensure a successful customer service session.

Leverage the power of seeing
in any industry.

Insurance Settle claims faster.

Reduce the need for onsite assessments and settle low-value claims at First Notification of Loss. With Live Lens, customers no longer need to send in photo or receipt evidence to a loss adjuster, which can drastically decrease the claims lifecycle for customers and turn 5 days of your work into 4 minutes. 

Manufacturing Keep experts where they are.

Reduce truck rolls and travel expenses while at the same time expanding the reach of your skilled agents. Improve remote support capabilities and efficiency to decrease the need for onsite support, create instant ROI, and lower return volume. 

Telecom Keep customers mobile and happy.

Eliminate long, confusing calls where customers struggle to relay their issue to the agent, and for the agent to describe a fix for something that they aren’t seeing for themselves. See problems through the eyes of your customers – and see better CSAT scores as a result. 

Flexible

Rescue Live Lens offers the remote support experience you want to provide. Resolve issues on the first call by seamlessly bringing in additional expertise. And save valuable information captured in the session to fuel business insights and quickly diagnose issues with repeat callers.

Support Session Transfer

Transfer an active session to another agent without requiring the customer to start over.

Service Agent Notes

Conveniently take notes during a session for later reference.

Snapshots

Capture a still image for record keeping.

Simple

When customers and remote employees need help at home, they don’t want to deal with long, frustrating phone calls or the hassle of downloading a mobile app, especially for one-time fixes. Live Lens removes these barriers to make it easy for customers and remote employees to use, and easy for your support teams to guide fixes.

Smartphone Camera Sharing

Agents can remotely view an iPhone, Android, or Windows camera to see and solve issues through a live video feed.

No Downloads

Rescue Live Lens is entirely browser-based. Customers and remote employees simply click to join a live video session without needing to download a mobile app onto their device.

Annotations

Support agents draw or place various annotations on the paused video feed to help explain the solution.

VoIP Audio

Built-in audio makes it easy to communicate while seamlessly resolving the problem.

Driving positive outcomes for companies of all sizes

The remote support experience you provide to your customers and employees has a measurable impact on your business. Don’t deliver anything less than remarkable.

“We had just started a free trial of Rescue when a technician told me he was going to have to hit the road to fix a bike. I pointed him towards Rescue and he was able to fix the problem in ten minutes. This was enough to convince the CFO. No PO, no three different vendor evaluations. Rescue proved its value in the first ten minutes of the trial process.”

Chris Langlois     |     Global Technical Training Manager

“IT is always an expense, but what we have saved with Rescue goes back to granting wishes.”

Daniel Rivera     |    Technical Support Specialist, Make-A-Wish

Secure

Build trust with every camera sharing interaction. Recording and reporting features make auditing easy to ensure a secure and well-supervised experience for customers and your business.

Admin Center

Take granular control over the features and functions available to your agents.

Video Feed Session Recording

Save the camera sharing session for quality assurance or audit purposes.

Session Reporting

See historical data to analyze usage and calculate metrics for the team.

Security Protocols

Count on LogMeIn’s TLS 1.2 transport security with AES-256-bit encryption.

Why Rescue Live Lens?

Rescue Live Lens gives customer-facing teams instant visibility into any piece of equipment with browser-based interactive video support. Guide customers and remote employees in real time by viewing issues through any mobile device camera.

Be there
with customers.

Help customers and remote employees troubleshoot, fix, or install any piece of equipment at home or in their home office.

Reduce unnecessary
truck rolls.

Save a trip by guiding simple fixes remotely. Or visually inspect the device before you go to resolve the issue on the first visit.

Bring in
senior solvers.

Arm field agents with extra expertise. Remotely consult senior support teams or product experts in an instant.

Give your people the power to get IT done.

Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.
© 2020 GetLogMeIn. All rights reserved.
powered by: StratusStaff.com

Request for a Demo

See LogMeIn Products in Action

Fill out my online form.

Welcome to LogMeIn Support

We are here to help you.

Fill out my online form.

Get My 7 Day Free Trial

No credit card needed.

Fill out my online form.

Get My 30 Days Free Trial

No credit card needed.

Fill out my online form.

Get My 14 Day Free Trial

No credit card needed.

Fill out my online form.