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in Partnership with
Here to Provide the Answers
Your Customers and
Employees Need
AI-powered self-service bot delivers consistent
answers about your business in response
to COVID-19.
One size doesn’t fit all.
Agents? Bots? We’ve got options.
AGENT
Make contact center agents more efficient with a unified workspace for multi-channel digital engagement and support.
- Live Chat (Desktop & Mobile)
- In-App Mobile Chat (Mobile SDK)
- Text Messaging
- Facebook Messenger
- WhatsApp (beta)
- WeChat (beta)
- Video Chat
- File Transfer
- Co-browsing
- Visitor Monitoring
- Skills-Based Routing
- Salesforce® Integration
- Zendesk Integration
- Google Analytics Integration
- Auto Translation (Lionbridge Integration)
- Multiple APIs
- Robust Reporting
- Automatic Distribution (AD)
- Proactive Engagement
SERVICE
Deliver superior customer experiences with AI-powered self-service and live agent support.
Includes all Agent
features, plus:
- AI Chatbots/Virtual Agents
- Conversational Designer
- Natural Language Processing
- AI Powered Self-Service
- Dynamic Search Bar
- Resource Management
- Smart Routing
- Knowledge Management
- Agent Smart Advisor
- Voices Dashboard
- Customer Insights
ACQUIRE
Drive more online conversions with personalized, proactive guidance.
Includes all Service
features, plus:
- Outreach Campaign Manager
- Customizable Targeting Criteria
- A/B Testing
- Customizable Engagement Invitations
- Conversion Reporting Dashboard
ADVICE
Give all customer-facing employees (both in and out of the contact center) access to company knowledge.
- Natural Language Processing
- Portal Templates
- Knowledge Management
- Salesforce Integration
- Chrome Browser Extension
- Article Suggestions
- Exposed Meta-Data
- Comments
- Insights Dashboard
HELPDESK
NEW
Modernize your own employees’ experience with IT and HR chatbots.
Includes all Agent
features, plus:
- AI Chatbots/Virtual Agents
- Conversational Designer
- Natural Language Processing
- AI Powered Self-Service
- Microsoft Teams Integration (beta)
- Chrome Browser Extension
- Knowledge Management
- Agent Smart Advisor
- Voices Dashboard
- Customer Insights
- ServiceNow Knowledge Base Sync
- Custom Intent Library
- Deployment Guide
Engage Smarter
Bold360 brings the best of AI chatbots and human support together so your customers and employees get what they need the first time, every time.
Deliver exceptional experiences and solve problems faster with Bold360.
Better Experiences Start Here
Revolutionize Customer Experience
Customer experience can make or break your business.
DELIVER BETTER RESULTS WITH EVERY CUSTOMER ENGAGEMENT
Streamline
Customer
Service
Contacting support shouldn’t be painful for customers or agents.
INCREASE EFFICIENCY AND REDUCE COSTS WITH AI AND HUMAN HARMONY
Increase
Customer
Conversion
Website buyers need help choosing products and services.
REMOVE BARRIERS TO CONVERSION IN REAL-TIME
Empower Customer-Facing Employees
Agents outside the contact center also need quick access to knowledge.
ARM ALL OF YOUR CUSTOMER-FACING EMPLOYEES WITH INFORMATION THEY TRUST
Modernize
Internal HR &
IT Support
Searching internal systems and submitting tickets wastes time.
TAKE THE WORK OUT OF WORK WITH AUTOMATED INTERNAL SUPPORT
Why partner with Bold360?
Expand the Conversation.
Meet your customers where they want to engage. Bring the conversation to new digital channels including live chat, chatbots, messaging, and your mobile app – all in over 40 languages.
Engage without Friction.
Bring AI-powered chatbots and AI-supported agents together in harmony. Chatbots with Natural Language Processing are ready 24/7 to handle routine queries. When challenges are complex, human agents pick up right where the bot left off. No more long holds or time wasted looking for answers.
Work Smarter, Not Harder.
Let your customers tell you how to improve their journey without even asking them. Bold360’s Voices Dashboard continuously captures key insights and tells you where to optimize. Get the reports and analytics you need to drive better results.
Bold360 Service
Our flagship customer engagement solution delivers rich, personalized interactions and fast time-to-value. Leveraging the power of harmonious chatbot and human engagement, Bold360 Service delivers better experiences for customers and agents, no matter the problem, channel or device.
SEE HOW AI MAKES YOUR CONTACT CENTER MORE EFFICIENT
Bold360 Acquire
The traditionally distinct lines between sales and support are blurring. Bold360’s conversational chatbots proactively guide website visitors through personalized shopping journeys, accelerating product selection and alleviating buyer concerns in real-time. Seamless transitions to human sales reps mean customers never feel friction, and sail through conversion.
UNCOVER NEW WAYS TO CONVERT CUSTOMERS
Bold360 Advise
Bold360 is not just for contact center agents. We know that your field agents, technical teams, and many other employees also need quick access to information they can trust. Bold360 Advise gives every employee in your organization the tools they need to solve every problem the first time.
EMPOWER ALL CUSTOMER-FACING EMPLOYEES
Bold360 Helpdesk
Our latest solution enlists AI-powered chatbots to make internal HR & IT support more efficient and effective. From standard FAQs, to complex conversations and ticketing integrations, Bold360 Helpdesk delivers the right answer now so employees can get back to work and support teams can focus on higher-value projects.
MODERNIZE INTERNAL HR & IT SUPPORT
Bold360 Agent
Not everyone is ready for AI. With Bold360 Agent, you can offer your customers a welcome alternative to phone support. Reduce the cost of customer service while delivering better customer experiences with Bold360’s robust agent workspace and omni-channel live chat solution.
MAXIMIZE AGENT PRODUCTIVITY
45%
Reduction in call volume
21%
Increase in Net Promoter Score (NPS)
25%
Reduction in contact-us escalations
Discover smarter, more
personalized engagement.
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