AI-powered self-service bot delivers consistent
answers about your business in response
Make contact center agents more efficient with a unified workspace for multi-channel digital engagement and support.
Deliver superior customer experiences with AI-powered self-service and live agent support.
Drive more online conversions with personalized, proactive guidance.
Give all customer-facing employees (both in and out of the contact center) access to company knowledge.
Modernize your own employees’ experience with IT and HR chatbots.
Bold360 brings the best of AI chatbots and human support together so your customers and employees get what they need the first time, every time.
Deliver exceptional experiences and solve problems faster with Bold360.
Customer experience can make or break your business.
Contacting support shouldn’t be painful for customers or agents.
Website buyers need help choosing products and services.
Agents outside the contact center also need quick access to knowledge.
Searching internal systems and submitting tickets wastes time.
Increase in Net Promoter Score (NPS)
Reduction in contact-us escalations