Rescue Live Lens, our new remote camera sharing solution
See it to solve it. Go on site virtually with customers
and remote employees in an instant with our
mobile camera sharing technology for iOS and
Android devices.
Get eyes on the scene with zero downloads. Nada, zip.
See how Rescue Live Lens lets you be on-site in an instant.
Who wants to download an app, especially for one-time fixes? Remove friction and tighten up call times with browser-based interactive video support through a mobile device’s camera.
- No more guessing.
- Start solving immediately.
- Instant live view camera streaming.
- Guide a fix for any physical device or environment.
What is remote camera sharing?
Be there
with customers.
Reduce unnecessary
truck rolls.
Bring in
senior solvers.
Leverage the power of seeing
in any industry.
Insurance Settle claims faster.
Reduce the need for onsite assessments and settle low-value claims at First Notification of Loss. With Live Lens, customers no longer need to send in photo or receipt evidence to a loss adjuster, which can drastically decrease the claims lifecycle for customers and turn 5 days of your work into 4 minutes.
Manufacturing Keep experts where they are.
Reduce truck rolls and travel expenses while at the same time expanding the reach of your skilled agents. Improve remote support capabilities and efficiency to decrease the need for onsite support, create instant ROI, and lower return volume.
Telecom Keep customers mobile and happy.
Eliminate long, confusing calls where customers struggle to relay their issue to the agent, and for the agent to describe a fix for something that they aren’t seeing for themselves. See problems through the eyes of your customers – and see better CSAT scores as a result.
Flexible
Support Session Transfer
Service Agent Notes
Snapshots
Simple
Smartphone Camera Sharing
No Downloads
Annotations
VoIP Audio
Built-in audio makes it easy to communicate while seamlessly resolving the problem.
Driving positive outcomes for companies of all sizes
“We had just started a free trial of Rescue when a technician told me he was going to have to hit the road to fix a bike. I pointed him towards Rescue and he was able to fix the problem in ten minutes. This was enough to convince the CFO. No PO, no three different vendor evaluations. Rescue proved its value in the first ten minutes of the trial process.”
Chris Langlois | Global Technical Training Manager
“IT is always an expense, but what we have saved with Rescue goes back to granting wishes.”
Daniel Rivera | Technical Support Specialist, Make-A-Wish
Secure
Admin Center
Video Feed Session Recording
Session Reporting
See historical data to analyze usage and calculate metrics for the team.
Security Protocols
Why Rescue Live Lens?
Be there
with customers.
Reduce unnecessary
truck rolls.
Save a trip by guiding simple fixes remotely. Or visually inspect the device before you go to resolve the issue on the first visit.
Bring in
senior solvers.
Arm field agents with extra expertise. Remotely consult senior support teams or product experts in an instant.
