Rescue Live Guide, our new
co-browsing software solution
No more guessing. See what your customers see on
any website with Rescue’s secure, standalone
co-browsing technology.
Cut through the confusion to deliver a better customer experience (CX).
See how Rescue Live Guide can improve your customer experience.
Customer-facing teams struggle when they can’t visualize what their customer sees, and it leaves customers frustrated. Get to the heart of the matter fast with real-time and secure co-browsing. It augments the engagement channels you already use, like phone and chat, to let you see your customer’s screen on any web page.
- Differentiate your CX with the white-glove service customers will appreciate
- Remove business risk by controlling what customer support agents can see or do
- Drive digital adoption by showcasing how co-browsing works so customers won’t have to call back in
Leverage co-browse across the customer journey.
Service & Support
Conversions
Guide customers through complex online forms like loan applications or insurance claims to remove any barriers and prevent drop-off.
Onboarding
Build customer trust and reduce effort.
Organizations are seeking out visual engagement technology like co-browsing tools to help build customer trust and deliver an effortless experience.1 The problem is, the existing tools companies use for co-browsing fall short. Businesses cite the following issues: requires web resources to add co-browsing on their site, restricts co-browsing sessions to just one domain, and concerns that it puts data privacy at risk.
Only Rescue Live Guide has the unique combination of customer interaction capabilities to help organizations meet their top CX priorities.
Instant Deployment
Unparalleled Flexibility
Worry-free Security
Live Guide is architected for the most secure co-browsing experience possible. It connects to an isolated browser in the cloud, not the user’s device and protects customer’s sensitive information.
Easy Administration
Admin Controls
Agent Permissions
Session Recording
Unparalleled Flexibility
Any Web Page
Any Web Browser and Device
Multi-Tab Support
PDF Documents
Standalone Solution
Mobile SDK
In-Session Chat
Driving positive outcomes for companies of all sizes
“Like with any other service, you want something that’s smooth, easy to use, and less of an uplift for the end user. That’s the level of support Rescue lets us provide.”
Michael O’Leary | Manager of Client Services at SNHU
“We had just started a free trial of Rescue when a technician told me he was going to have to hit the road to fix a bike. I pointed him towards Rescue and he was able to fix the problem in ten minutes. This was enough to convince the CFO. No PO, no three different vendor evaluations. Rescue proved its value in the first ten minutes of the trial process.”
Chris Langlois | Global Technical Training Manager
Worry-free Security
Secure Cloud Architecture
Industry-Leading Encryption
Data Masking
Button Blocking
Account-Level PIN
Real-Time Deployment
Codeless Option
Scripted Option
Self-Service Setup
Zero Downloads
Dynamics Integration
Personalized CX
Named Cursors
Annotations
Personalized Mentions
Localization
In-Session Chat
Why Rescue Live Guide?
Instant Deployment
Finally, Flexibility
Worry-free Security
