Remote support has never felt closer.

Securely connect to any PC, Mac or mobile device
on any network from anywhere at anytime. 

Built for the enterprise.
Built for better remote support.

LastPass remembers all your passwords across every device for free!

Tailor the experience

Take control of how your customers experience remote desktop support with your company. Rescue gives you branding and customization power to shape the support solution to your unique needs.

Bulletproof your business

When your reputation is on the line, the highest level of security isn’t optional. Rescue keeps your users and business safe through enterprise-grade security measures.

Flow With The Workflow

Create the ecosystem that works for your business. Rescue connects seamlessly to the tools you already rely on with built-in integrations and robust, open APIs.

Why LogMeIn Rescue?

With Rescue you can solve more remote support issues and Wait less. Access a device in 20 seconds or less. Without pre-installed software.

Multi-Platform Support

Remotely support any device.
Rescue can support any device — from desktop to mobile, Mac to Windows. Just swoop in and start solving. 

Multi-Session Handling

Do more with less.
Optimize your resources, remotely support more users simultaneously by toggling between up to 10 sessions at once, and save time while multiple support processes run. 

Technician Collaboration

Get extra help without extra headaches.
Bring in expert technicians from your team to help with an issue anytime. Need external expertise? Bring in a contractor without adding more licenses to your account.

Instant Chat

Remotely support users where they are.
Communicate with end users in a seamlessly branded experience where they already are — on your website. And chat pre-session to qualify the level of support needed with no app download required. 

Reboot and Reconnect
Provide interruption-free support.

Reboots are almost always necessary while troubleshooting. During a Rescue remote support session, you can reboot instantly and reconnect immediately, even if devices are unattended or in safe mode.

Remove the barriers between mobile device support and solution.

Connect quickly — no matter the device. Rescue lets you support more mobile devices than any other remote support provider.

Multi-Platform Mobile Device Support

Support any mobile device. Whether users are running iOS or Android, you can provide the support they need with all the features of Rescue.

Screen Sharing

Fix problems with one click.
Quickly identify and address common issues from one central dashboard without the need to navigate the end user’s device. Address alerts, manage connections, push settings, and more with one click. 


Get extra help without extra headaches.
Bring in expert technicians from your team to help with an issue anytime. Need external expertise? Bring in a contractor without adding more licenses to your account.

Available for Android.


Show them what’s going on.
Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own. 

Available for Android.

Mobile Chat

Communicate as you solve.
Communicate simply and transparently during a mobile support session while accessing the functionality you need to resolve issues fast, including:

  • Device, network, and email configuration
  • System diagnostics
  • and more…
Available for Android and iOS (limited).

Everyone deserves seamless mobile device support.

Remote Control & View

Take over your end user’s device to perform tasks as if you were there in-person, or view their device to see what they see. And even browse side-by-side in the same window.
Remote Control Available for Android. Remote View Available for Android and iOS.

Device Configuration

Save time in your mobile support session by pushing quick configurations, such as email, network and Wi-Fi settings, passcode requirements, restrictions, and web shortcuts.
Available for Android and iOS (limited).

System Information

Pull diagnostic information from the mobile device for easier troubleshooting.

Available for Android and iOS.

We take security seriously.

With a world this connected, there’s even more reason to stay on top of security efforts for your business and your users.

Continuous Commitment

Always support with peace of mind.
Part of LogMeIn, which maintains rigorous technical and organizational security practices, Rescue is committed to continuous security audits and applies the highest security protocols available in a remote support  solution.

Permission-Based Security

Keep customers safe.
Get permission from users to use each Rescue function, including Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect. You can also add custom terms and conditions for users to accept before each session begins. 

Session Recording & Reporting

Stay in compliance and on top of your helpdesk.
Record every session for auditing and compliance, and run the reports you need for full visibility into customer surveys, technician performance, login history, and session metrics. 

Support Securely

Ensure secure remote sessions.

Rescue employs the same security levels used and trusted by major banking institutions with TLS 1.2 transport security and AES-256-bit encryption, as well as two-step verification logins. Plus, with IP Restriction you can control who can access Rescue based on their IP address.

Enterprise Security

Extra protection for your business.
Rescue’s industry-leading security standards can be taken a step further with optional enterprise security layers, including Enterprise Domain, Restricted Access Package, and Company PIN Code Validation. 

Smart Security

Ensure account security with two-step verification.

Two-step verification is an added level of security for Rescue that you can enable with the LastPass Authenticator app. Defend against credential attacks with time-based codes or a simple one-tap prompt on your smartphone.

Simplify access through Single Sign-On (SSO).

Your team can securely log in to Rescue with the same identity they use for other enterprise applications, saving time and frustration.

Make admins’ jobs easier with Active Directory (AD).

With secure user onboarding with AD, admins’ jobs are easier too. There’s just one pool of users to manage. Any user changes in AD are automatically synched to Rescue.

How Rescue customers drive better business outcomes with Remote Support

Rescue scales to deliver flexible, reliable remote support no matter how big your business is – or how fast it grows. It’s about more than tackling tech issues. It’s about saving time and money, and boosting efficiencies across your company, just like these Rescue customers.

“Like with any other service, you want something that’s smooth, easy to use, and less of an uplift for the end user. That’s the level of support Rescue lets us provide.”

Michael O’Leary     |     Manager of Client Services at SNHU

“IT is always an expense, but what we have saved with Rescue goes back to granting wishes.”

Daniel Rivera     |    Technical Support Specialist, Make-A-Wish

Seamless integrations for seamless support.

Centralize your remote support process and deliver unified support across all devices. Rescue makes it easy to connect your customer engagement systems and tools together.

Think beyond the helpdesk app

With our extensive partner network and out-of-the-box integrations and open APIs, integrating your customer engagement and support systems has never been easier.

  • ServiceNow
  • Salesforce + Lightning
  • Microsoft Dynamics
  • Zendesk
  • Freshdesk
  • Autotask
  • HappyFox
  • Agiloft


Break down barriers between applications.
Perform administrative tasks, log in from other applications, integrate with call center applications and stay organized — even if your ticketing or CRM solution isn’t on our roster yet. 


Provide direct in-app support.
Provide a seamless end user support experience without the need for users to leave your app. Retrieve device information, chat with users, send a URL, see and annotate the app’s screen, and even view a user video stream. 

This is how remote support services are done.

Remote Control

Take over your end user’s device and perform tasks as if you were using their device directly. For frequently performed tasks, let scripting do the work to save both time and sanity.

Remote Diagnostics

Get a quick summary of processes, services, and applications to identify the issue fast — without tediously digging around the end user’s device.

Unattended Access

Connect to a remote device when no user is present to solve problems during user downtime, such as lunch breaks or after-hours, and check in later if needed.

Don’t just manage. Innovate.

As an administrator, you’re faced with increasing both efficiency and end user satisfaction. Rescue’s monitoring and reporting gives you the insight you need to make smarter decisions.

Administration Center

Manage everything in one place.
Centrally perform management tasks such as creating and assigning permissions for other administrators, technicians and groups or create and view reports. 

Technician and Administrator Management

Securely manage your helpdesk.
Create and assign administrators and technicians to specific groups, set up permissions at a granular level, and monitor techs in real time during a session. 

Active Directory Sync

Automatically sync Active Directory users in Rescue to eliminate the duplication of work and the need to manage users in multiple systems.

Bulk User Upload

Onboard hundreds of techs with just a few clicks. Your business no longer needs to upload new technicians one by one or utilize a developer with API knowledge.

JSON Format

Rescue admins now have the option to export session data in JSON format — allowing for more flexibility when using a custom integration or API solution to store Rescue session data.

Everyone deserves seamless support.

From Admin Center to Command Center, you’ll have everything you need to know to evaluate the effectiveness and efficiency your help desk.

Command Center

Generate live reports of technician statistics and activity, as well as user satisfaction levels based on performance metrics.

Session History & Recording

Record sessions automatically or on a session-by-session basis, input notes for future sessions, or view history and notes from previous sessions.

Predefined Support Channels

Predefine support channels for specific issues or escalation levels and assign them to specific technician groups.

Make Rescue your own.

Every remote support session has an impact on your reputation. Represent your brand in the best way possible with customizable features that meet your end user’s needs.

Calling Card Desktop Icon

Simple connections mean less stress.
Pre-install a calling card on remote desktops for stress-free, one-click access to the helpdesk. Add your logo to build brand awareness. 

Custom Chat

Brand the conversation.
Display your company name and logo in the chat window. You can direct users to download the app or fully embed the instant chat app into a web-based application. 

Global Language Support

Reach users worldwide.
Support globally in your customers’ and technicians’ local language. The full Rescue product is available in 12 languages and the Customer Applet is available in 29 different languages. 

Mobile App Customization

Tailor your in-app support.
Provide customers with a seamless way to get help within your mobile app. Rescue’s SDKs lets you create a customized mobile support experience in your app environment. 

Make it easy to access support with Website Integration.

Give customers an easy way to initiate support without leaving your website. Here are three ways to seamlessly integrate Rescue on your site.

Custom PIN Entry Form

Users simply enter a code to access support. You can put PIN entry forms on different webpages to direct support traffic to the right technician.

Custom Channel Entry Form

Users fill out custom text entry boxes to pre-populate information, giving the technician a head start to help.

Channel Link

Create a faster path to support. Users simply click a link without needing to enter any information to start a session.

Give your people the power to get IT done.

Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.
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