10 Ways To Optimize Your Small/Medium-Sized Call Center

November 12, 2021 at 1pm Eastern


In this 30 minute session, we will provide effective strategies that will allow your SME to stand out among your competition and grow.

According to according to Kissmetrics, 71% of consumers have ended their relationship with a business due to poor customer service. Let us help you close this gap by using tools that are already at your disposal.

Join us to learn 10 Ways to Optimize Your Small/Medium-Sized Call Center, including what reporting you should be looking at, how to optimize your call queues and call routing, and why it’s important to give you agents wrap-up time.

12th November 2021 – 1 PM EASTERN


Bailey Terrell

Channel Sales & Marketing Director

Call Queues & Call Routing

Reporting & KPI Dashboards

Call Flow Strategies


NYDLA Members gets VIP access to the LIVE Webinar

Fill out the form below to register or send an email to VOIPFirstMedia@NYDLA.org

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