Building a better bank
We’re fully committed to acting quickly to make things better for you going forward—so we can focus on your satisfaction. Like automatic notifications whenever a personal or small business checking account, savings account, or credit card has been opened. We’re rethinking even more ways to improve, like creating a dedicated 24/7 toll-free number for you to voice concerns about your account or any part of your Wells Fargo experience. Because earning back your trust is our biggest priority.
Putting service first
We’ve ended product sales goals for retail bankers who serve customers in bank branches and call centers. We’re also reshaping our priorities with improved employee ethics training and new compensation and performance management plans for retail bankers focused on customer experience, stronger oversight and controls, and team versus individual incentives. Because when you’re happy, so are we.
Turn your debit card off anytime
Misplaced your Debit Card? Just turn it off in the Wells Fargo Mobile® app or in Wells Fargo Online® banking. When you find it, turn it back on. It’s just one of the ways we’re rethinking your banking experience.
Enjoy more control over your money with a Wells Fargo Checking account.
Stay in control with account alerts
We’re finding new ways of identifying and notifying you of suspicious activity with new security and card activity alerts. Also, set up alerts to track your transactions and account balances. From email to texts, or push notifications on your mobile device, there are more ways than ever to help you stay in the know.
Making an impact in your community
Last year, we donated more than $286.5 million to nonprofits, and our team members performed over 2 million hours of community service. This year, we’re reaffirming our commitment and setting our sights even higher: get more employees engaged in community service and increase our yearly support for nonprofits to over $1 million a day. And we’ve earmarked $100 million of that to help small businesses thrive. Because when our communities succeed, we all succeed.